Information about Privacy Policy
Last updated: July 18, 2026
Royal Pro Heating Ltd. respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit royal-heating.com, contact us, request an estimate, book service or otherwise interact with our business.
Information we collect
- Contact information such as your name, email address and telephone number.
- Service information such as the service address, equipment details, requested service, appointment preferences and messages you send us.
- Business records related to estimates, appointments, completed work, invoices, payments, warranties and customer support.
- Technical information that may be recorded automatically, such as IP address, browser type, device information, referring pages and website activity.
- Information you choose to provide in a review, survey, email, telephone call or other communication.
How we use personal information
- To respond to questions and service requests.
- To prepare estimates, schedule appointments and provide heating, cooling, hot-water and related services.
- To communicate about appointments, service updates, invoices, warranties and customer support.
- To maintain accurate business, safety and service records.
- To operate, secure, troubleshoot and improve our website and services.
- To meet legal, regulatory, insurance, accounting and record-keeping requirements.
Consent and choices
We collect, use and disclose personal information with consent or as otherwise permitted or required by applicable law. You may withdraw consent for optional uses by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a requested service.
When information may be shared
We do not sell personal information. We may share information with service providers that help us operate the website, communicate with customers, process business records or deliver requested services. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transaction. Service providers are expected to use information only for the services they provide to us and to protect it appropriately.
Cookies, analytics and third-party services
Our website may use cookies and similar technologies for essential functions, security, preferences and website analytics. Your browser may allow you to block or delete cookies, although some website features may not work as intended. Embedded maps, videos, review platforms, analytics tools and other third-party services may collect information under their own privacy policies.
Retention and safeguards
We retain personal information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, warranty, safety and business requirements. We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure.
Access and correction
You may ask to access or correct personal information in our custody or control, subject to applicable legal exceptions. We may need to verify your identity before processing a request.
External links
Our website may link to external websites. Royal Pro Heating Ltd. is not responsible for the privacy practices or content of third-party websites.
Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be posted on this page with a revised update date.
Contact our Privacy Officer
Privacy Officer, Royal Pro Heating Ltd.
1743 Chalmers Ave, Port Coquitlam, BC V3B 2T3
Email: Royalproheating@gmail.com
Telephone: (604) 436-1255
